The Cost of Turnover: Why It’s Not Just an HR Problem, It’s a Valuation Problem – Guest Post
Dave Bookbinder I tell business owners what their company is actually worth – before a buyer, judge, or IRS does | Exit • Estate • 409A | 3x Author | Podcast Host December 3, 2025 When business leaders talk about turnover, the conversation usually centers on HR metrics; things like hiring costs, onboarding time, or […]
The Customer’s Always Right, Except When They’re Not.
In 1909 Harry Gordon Selfridge coined the phrase, “The customer’s always right…” Marshall Field and John Wanamaker later adopted the phrase in their retail operations as a directive to their staff to satisfy customer complaints immediately, regardless of the circumstances. However, few people are aware that the second half of Selfridge’s phrase is, “in matters […]