The Customer’s Always Right, Except When They’re Not.

In 1909 Harry Gordon Selfridge coined the phrase, “The customer’s always right…” Marshall Field and John Wanamaker later adopted the phrase in their retail operations as a directive to their staff to satisfy customer complaints immediately, regardless of the circumstances. However, few people are aware that the second half of Selfridge’s phrase is, “in matters […]

Reflections on Pack East Expo 2024 – Philadelphia

I attended two of the three days for Pack Expo East this week. It was great to see several of our clients who were exhibitors. I had the opportunity to meet many interesting manufacturers and see unique capabilities that were offered by exhibitors. Two specifically come to mind. The first is one of our clients, […]

Using the Work Opportunity Tax Credit (WOTC) to Improve Workforce Hiring Challenges

One often overlooked but immensely beneficial incentive for manufacturers is the Work Opportunity Tax Credit (WOTC). This tax credit program, designed to encourage employers to hire individuals from certain target groups who have consistently faced barriers to employment, can significantly boost a manufacturer’s bottom line while also promoting diversity and inclusivity in the workforce. Here’s […]

The Difference Between Good and Bad Cyber Liability Insurance

In the ever-evolving landscape of digital threats, Cyber Liability Insurance has emerged as a crucial safeguard for businesses. In this article, we will explore the key differentiators between good and bad Cyber Liability Insurance policies, empowering you to make informed decisions to protect your organization against cyber risks effectively. Standalone Policy vs. Attached Coverage The […]

Trust as the Cornerstone of Business Excellence

In our collective experience as leadership coaches and strategists, we’ve encountered various challenges that organizations face. Often, these challenges are the byproducts of breakdowns in communication, alignment, and understanding among stakeholders. Viewed through a different lens, we have found that the one common theme in the breakdowns we engage with is a breakdown in trust. […]

Best Practices for Selecting an ERP System

You want to transform your business and you know that you are being held back by your information systems. You firmly believe that you can streamline your processes to build and sustain your competitive advantage. You want to build a strong information system foundation because you know that your Business runs on an Enterprise Resource […]

The Importance of Customer Relationship Management (CRM) Systems for Manufacturing Companies

Key Points: INTRODUCTIONWith the manufacturing sector facing multiple challenges, like the Covid pandemic, supply chain disruptions, and economic fluctuations, companies must harness every tool available to stay competitive. One area of focus is meaningful sales KPIs and analytics. Not just because I studied, and love, statistics, but in many companies I work with today, the […]

Email Strategies To Grow Your Manufacturing Business

With so many ways to connect with audiences online, does email marketing still hold its ground? Absolutely – its efficacy remains unquestionable. In fact, with a potential ROI of up to $36 for every $1 spent, email marketing consistently demonstrates one of the best returns on investment in the digital domain. If your business aims […]

Seven Essential Tips For Selecting a Highly Capable Manufacturing Company

Mastering the fastener and precision part manufacturing process is vital for business owners in crucial medical, energy, aerospace, defense, and oil and gas sectors. The secret to mastering this process lies in choosing a partner capable of delivering precise and timely solutions, propelling your business to a competitive advantage. In this manufacturing guide, we’ll unveil […]

Learn why your best sales outcome may be to lose fast!

There are three keys of an effective sales process: As a business leader, you know how important it is to maximize the usage of all your assets. I imagine this applies to any business, but it has a heightened focus in manufacturing due to higher capitalization and, in many markets, very tight margins. As a […]

What Manufacturing CEO’s Must Understand About Their Website

It’s 2023 and your prospective manufacturing clients have specific expectations about what they want to see on your website. This post aims to provide insights into what users expect today when they look for information. 1 – “Good enough” is no longer good enough. I’m sorry to say that your website from 2011, 2015, or […]